Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : TOSCA Testsuite

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by diligently investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system issues and implement effective resolutions.
• Document troubleshooting steps and solutions to build a knowledge base for future reference.
• Assist in the continuous improvement of support processes and tools to enhance service delivery.
• Provide guidance and support to junior team members to foster their professional growth.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in TOSCA Testsuite.
• Strong analytical and problem-solving abilities to diagnose and resolve complex software issues.
• Experience in monitoring and maintaining business-critical applications to ensure high availability.
• Ability to communicate technical information clearly and effectively to both technical and non-technical stakeholders.
• Familiarity with software testing methodologies and automation frameworks related to application support.
• Capability to work independently while managing multiple tasks in a fast-paced environment.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in TOSCA Testsuite.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.
  
  

, 15 years full time education