Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Veeva Vault

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
• Document findings and solutions to enhance knowledge sharing within the team.
• Assist in the development and implementation of process improvements to increase system efficiency.
• Support junior team members by providing guidance and sharing expertise.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Veeva Vault.
• Strong problem-solving abilities with a focus on identifying root causes and implementing effective solutions.
• Experience in monitoring and maintaining enterprise-level software applications.
• Ability to analyze system logs and performance metrics to diagnose issues.
• Excellent communication skills to interact with technical and non-technical stakeholders.
• Familiarity with software lifecycle management and support best practices.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Veeva Vault.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.
  
  

, 15 years full time education