Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : ServiceNow App Engine

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with system performance and collaboration with different teams to maintain the reliability and efficiency of business processes.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to ensure timely resolution of application issues.
• Document and communicate findings and solutions clearly to stakeholders.
• Assist in the continuous improvement of support processes and tools.
• Provide guidance and support to junior team members to foster their professional growth.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow App Engine.
• Strong problem-solving skills with the ability to analyze complex system issues.
• Experience in troubleshooting and debugging within enterprise application environments.
• Ability to work with various components of business-critical systems to ensure stability.
• Good communication skills to effectively collaborate with technical and non-technical teams.
• Familiarity with application lifecycle management and support best practices.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in ServiceNow App Engine.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.
  
  

, 15 years full time education