Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP for Banking

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and ensuring smooth operation of critical applications. The position demands continuous monitoring, troubleshooting, and collaborating with different teams to maintain system stability and performance, thereby supporting the overall business objectives effectively and efficiently.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to improve system processes and workflows to enhance operational efficiency.
• Mentor junior team members by sharing knowledge and guiding them through complex issues.
• Coordinate with stakeholders to ensure timely resolution of critical incidents and minimize business impact.
  
  

Professional & Technical Skills

• Must To Have Skills: Proficiency in SAP for Banking.
• Strong analytical and problem-solving abilities to diagnose and resolve complex software issues.
• Experience with system monitoring tools and incident management processes.
• Ability to work collaboratively in a multi-disciplinary team environment.
• Excellent communication skills to effectively interact with technical and non-technical stakeholders.
• Familiarity with banking domain processes and regulatory requirements.
  
  

Additional Information

• The candidate should have minimum 5 years of experience in SAP for Banking.
• This position is based at our Gurugram office.
• A 15 years full time education is required.