Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Python (Programming Language)

Good to have skills : AI Agents & Workflow Integration

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation of critical applications. The position demands collaboration with different teams to maintain system stability and deliver timely solutions, contributing to the overall efficiency and reliability of business processes.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
• Document findings and resolutions to build a knowledge base for future reference.
• Assist in the continuous improvement of support processes and tools to enhance service delivery.
• Provide timely updates and communicate effectively with stakeholders regarding issue status and resolution plans.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Python (Programming Language).
• Good To Have Skills: AI Agents & Workflow Integration.
• Experience in debugging and troubleshooting software applications to identify root causes of issues.
• Familiarity with monitoring tools and techniques to track system health and performance.
• Ability to analyze logs and system outputs to support problem resolution.
• Strong communication skills to effectively collaborate with technical and non-technical teams.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Python (Programming Language).
• This position is based at our Gurugram office.
• A 15 years full time education is required.