Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : AWS Architecture

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate cross-functional efforts to streamline issue resolution and improve system stability.
• Mentor junior team members to enhance their problem-solving skills and technical knowledge.
• Facilitate communication between stakeholders to ensure alignment on system support priorities.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in AWS Architecture.
• Strong knowledge of cloud infrastructure design and deployment using AWS services.
• Experience with monitoring and troubleshooting distributed systems in cloud environments.
• Ability to design scalable, secure, and cost-effective cloud solutions.
• Familiarity with automation tools and scripting to optimize cloud operations.
• Understanding of networking concepts and security best practices within AWS.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in AWS Architecture.
• This position is based at our DDC5E - SEZ location.
• A 15 years full time education is required.