Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Unified Communication and Collaboration Operations

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of critical applications. The position demands continuous engagement with system performance and user feedback to maintain service reliability and support business continuity in a dynamic environment.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to ensure timely resolution of incidents and service requests.
• Document troubleshooting steps and solutions to build a knowledge base for future reference.
• Assist in the continuous improvement of support processes and tools to enhance operational efficiency.
• Provide guidance and support to junior team members to foster skill development and knowledge sharing.
  
  

Professional & Technical Skills

• Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.
• Strong understanding of system monitoring and incident management within unified communication platforms.
• Experience in troubleshooting and resolving issues related to collaboration tools and communication infrastructure.
• Ability to analyze logs and system data to identify root causes of application disruptions.
• Familiarity with network protocols and their impact on unified communication systems.
• Skilled in coordinating with multiple teams to ensure seamless integration and operation of communication services.
  
  

Additional Information

• The candidate should have minimum 2 years of experience in Unified Communication and Collaboration Operations.
• This position is based at our Gurugram office.
• A 15 years full time education is required.