Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : BlueYonder Demand Planning
Good to have skills : A&D Aftermarket
Minimum 7.5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to ensure smooth system operations. The position demands continuous engagement with complex software environments, requiring adaptability and a keen eye for detail to maintain the reliability and performance of critical business applications.
Roles & Responsibilities
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and improve system stability.
- Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
- Continuously monitor system performance and recommend improvements to prevent future disruptions.
Professional & Technical Skills
- Must To Have Skills: Proficiency in BlueYonder Demand Planning.
- Good To Have Skills: Experience with A&D Aftermarket.
- Strong analytical skills to diagnose and troubleshoot complex software issues effectively.
- Ability to work collaboratively with diverse teams to drive problem resolution.
- Familiarity with business process workflows related to demand planning and supply chain management.
- Excellent communication skills to clearly convey technical information to various stakeholders.
Additional Information
- The candidate should have minimum 7.5 years of experience in BlueYonder Demand Planning.
- This position is based at our Gurugram office.
- A 15 years full time education is required.
