Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Unified Communication and Collaboration Operations, Cisco IP Phone, genesys
Good to have skills : NA
Minimum 2 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary
As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring seamless operation of communication and collaboration tools. You will engage with users to understand their challenges and work towards effective solutions, contributing to the overall efficiency of business operations.
Roles & Responsibilities
Install, configure, and maintain Asterisk IP PBX systems
Manage VoIP infrastructure, SIP trunks, gateways, and dial plans
Troubleshooting and collecting logs
Configure and troubleshoot SIP, RTP, codecs, and VoIP signaling
Install, configure, and maintain Asternic dashboard and reporting application
Maintenance of FOP -2 switchboard application
Implement IVR systems, call routing, and call queues
Monitor and optimize voice quality and system performance
Integrate Asterisk PBX with CRM, APIs, or third-party systems
Provide support for voice network troubleshooting
Maintain system documentation and configurations
Perform upgrades, patching, and security hardening of PBX systems
Work with network teams to ensure proper QoS and firewall configurations
Provide L2/L3 support for voice-related incidents
Required Skills
Strong experience with Asterisk PBX
Good understanding of VoIP technologies
Knowledge of SIP, RTP, PRI, ISDN
Experience in dial plan development
Knowledge of Linux administration
Experience with IP telephony troubleshooting
Familiarity with SIP Trunk providers
Understanding of networking concepts (TCP/IP, VLAN, QoS)
Good To Have Experience
Cisco Webex Calling
Genesys Cloud / Genesys Contact Center
Call Center platform integrations
WebRTC / Softphone integration
FreePBX / Issabel
Automation scripting (Python / Bash)
Qualifications
Bachelor s degree in computer science, IT, Telecommunications, or related field
Certifications in Asterisk/ Linux are preferred
Key Competencies
Strong troubleshooting skills
Ability to work in 24x7 support environments
Good communication and documentation skills
Team collaboration and problem-solving mindset
Additional Information
- The candidate should have minimum 5 years of experience in Unified Communication and Collaboration Operations.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
