Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 2 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with system performance and user experience to maintain reliability and efficiency within the business environment.
Roles & Responsibilities
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of system issues.
- Document troubleshooting steps and solutions to build a knowledge base for future reference.
- Assist in the implementation of system updates and patches to improve overall system stability.
- Support junior team members by sharing knowledge and providing guidance when needed.
Professional & Technical Skills
- Must To Have Skills: Proficiency in Network Infrastructures.
- Strong understanding of network protocols and infrastructure components.
- Experience with monitoring and diagnosing network-related issues in complex environments.
- Ability to analyze system logs and performance metrics to identify root causes.
- Familiarity with network security principles and best practices.
- Skilled in collaborating with technical teams to implement network improvements and optimizations.
Additional Information
- The candidate should have minimum 2 years of experience in Network Infrastructures.
- This position is based at our Gurugram office.
- A 15 years full time education is required.
