Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Microsoft Azure PaaS, Application Remediation, Database Management, Kubernetes

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Application Engineer, you will be responsible to provide technical and functional support and resolution to Airline Passenger Service Systems (PSS) for some of the top airlines in the world and running on a Cloud Compute Platform.

Having great opportunities to work in the Azure cloud PaaS, Azure Kubernetes Services (AKS), Microsoft SQL Server, Azure Key Vault, Dynatrace, Azure Dev Ops, and other systems and tools.

Collaborating and working with a great team and a fast pace and agile environment, supporting end-to-end delivery lifecycle from implementation to support.

Roles & Responsibilities

• Responsible for providing technical and functional support and providing resolution for the technical and functional issues of an Airline Passenger Service Systems (PSS).
• Responsible for technical understanding, support, and troubleshooting of multiple environments which may require knowledge of Network, Storage, Database, Virtual Machines, Security, Azure, and AKS.
• Responsible for meeting all Incident, Request service, and Change Activity level metrics.
• Contribute to continuous process improvement suggestions in Subject Matter and Operational areas.
  
  

Professional & Technical Skills

• Must To Have Skills: Proficiency in Cloud Infrastructure, Application Remediation, Kubernetes, Database Management.
• Has relevant exposure and experience in any of the following:
  
  

Azure Cloud

AKS

Database (SQL), SQL Scripting

Message Queuing (MSMQ)

Splunk

Dynatrace

• Has relevant exposure in Operational Networking
• Has relevant exposure in IBM websphere and IIS technology
• Strong English speaking and writing skills
• Works well under pressure , possess high-energy and strong self confidence.
• Team player and collaborative
• Solid multi-tasking and problem resolution abilities
• Airline industry exposure is a plus
• Competency working in a client-server environment
• Ability to query and research data in a relational database model
  
  

Job Specific Skills

• Business Process - IT Alignment - Novice
• Continuous Improvement – Novice
• ITIL - Novice
• Service Analytics & Reporting – Novice
• Service Level Agreement Management – Novice
• Service Management – Novice
  
  

Education Qualifications

• Graduate of any IT course or any similar degree with relevant IT exposure
  
  

Additional Information

Delivery Skills:

Cost Management - Novice

Operational Excellence – Novice

Operations Management – Novice

Project Management – Novice

Resource Management – Novice