Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP Sales and Distribution (SD), Order to Cash (OTC), sap S/4Hana conversation, FSCM Credit Management

Good to have skills : SAP FIORI/Gateway architecture

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring smooth operation and minimal disruption to business processes. The professional collaborates with different teams to maintain system integrity and supports continuous improvement efforts to enhance system performance and reliability.

Roles & Responsibilities

Actively participate in S/4HANA conversion (system conversion/brownfield) projects from planning to go-live and hyper care

Analyze existing SAP SD processes in ECC and identify required changes for S/4HANA compatibility

Work on simplification items, custom code impact analysis, and data consistency checks

Support business teams in adapting to new S/4HANA functionalities (e.g., Business Partner approach, output management, credit management changes)

Handle configuration changes in areas like order-to-cash, pricing, billing, shipping, and credit management

Collaborate with cross-functional teams (MM, FI, ABAP, Basis) during conversion activities

Support testing cycles including unit testing, integration testing, and UAT

Troubleshoot issues during and post conversion, ensuring system stability

Prepare functional specifications and work with technical teams for developments

Provide user training and documentation as required

Professional & Technical Skills

8–9 years of strong experience in SAP SD, including at least one S/4HANA conversion or implementation project

Good understanding of end-to-end Order-to-Cash (OTC) processes

Hands-on experience in pricing, billing, delivery, and output determination

Exposure To S/4HANA Changes Such As

• Business Partner integration
• FSCM Credit Management
• S/4HANA output management
• International Trade
  
  

Experience in handling interfaces (IDocs, EDI) and basic debugging knowledge

Strong experience in working with functional specifications and coordinating with ABAP team

Familiarity with data migration tools and concepts (LSMW, Migration Cockpit, etc.)

Good understanding of integration with MM and FI modules

Experience in SAP Fiori apps related to SD

Exposure to Agile project environments

Additional Information

• The candidate should have minimum 5 years of experience in SAP Sales and Distribution (SD).
• This position is based at our Gurugram office.
• A 15 years full time education is required.