Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow IT Service Management
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical problems, ensuring that systems operate smoothly and efficiently. You will engage in proactive monitoring and maintenance of applications, contributing to the overall reliability and performance of business operations. Your role will also include documenting solutions and sharing knowledge with team members to foster a culture of continuous improvement and learning.
Roles & Responsibilities
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of best practices for application support.
- Engage in continuous learning to stay updated with the latest technologies and methodologies.
Professional & Technical Skills
- Must To Have Skills: Proficiency in ServiceNow IT Service Management.
- Strong analytical and problem-solving skills.
- Experience with incident management and service request fulfillment.
- Familiarity with ITIL processes and frameworks.
- Ability to work collaboratively in a team environment.
Additional Information
- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.
- This position is based at our Gurugram office.
- A 15 years full time education is required.
