Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Citrix Virtual Apps and Desktop Administration
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of applications that are vital to business functions. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to end-users.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of best practices for application support.
- Engage in knowledge sharing sessions to enhance team capabilities.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration.
- Strong understanding of virtualization technologies and their application in business environments.
- Experience with troubleshooting and resolving application performance issues.
- Familiarity with monitoring tools to ensure system reliability and performance.
- Ability to document processes and create user guides for application support.
Additional Information:
- The candidate should have minimum 3 years of experience in Citrix Virtual Apps and Desktop Administration.
- This position is based at our Gurugram office.
- A 15 years full time education is required.
, 15 years full time education
