Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Marketing Analytics and Reporting

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring system reliability and performance throughout the day.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure alignment of support activities with business objectives.
• Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
• Drive continuous improvement initiatives to optimize support processes and system stability.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Marketing Analytics and Reporting.
• Strong analytical skills to interpret complex data and generate actionable insights.
• Experience with data visualization and reporting tools to communicate findings effectively.
• Ability to troubleshoot and resolve issues related to marketing data and reporting systems.
• Familiarity with data integration and validation techniques to ensure data accuracy.
• Excellent communication skills to collaborate with cross-functional teams and stakeholders.
  
  

Additional Information:

• The candidate should have minimum 8 years of experience in Marketing Analytics and Reporting.
• This position is based at our DDC2A - SEZ office.
• A 15 years full time education is required.