Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Contact Center Technology Implementation
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications that support business functions. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless integration and support of business applications.
- Document and communicate findings and resolutions clearly to stakeholders and team members.
- Assist in the development and implementation of process improvements to enhance system stability and efficiency.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Contact Center Technology Implementation.
- Strong troubleshooting and problem-solving abilities related to contact center systems.
- Experience with monitoring and maintaining software applications in a live environment.
- Ability to analyze system logs and performance metrics to identify root causes of issues.
- Familiarity with communication protocols and integration methods used in contact center technologies.
Additional Information:
- The candidate should have minimum 3 years of experience in Contact Center Technology Implementation.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
, 15 years full time education
