Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : EIS Suite Technical

Good to have skills : Communication, Problem Solving

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to ensure seamless integration and support of business applications.
• Document and communicate findings and resolutions clearly to stakeholders and team members.
• Assist in the development and implementation of process improvements to enhance system stability and efficiency.
• Support junior team members by sharing knowledge and providing guidance when necessary.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in EIS Suite Technical.
• Strong troubleshooting and problem-solving abilities related to enterprise information systems.
• Experience with monitoring and maintaining complex software environments.
• Ability to analyze logs and system outputs to diagnose issues effectively.
• Familiarity with software lifecycle processes and incident management.
• Good communication skills to interact with technical and non-technical stakeholders.
  
  

Additional Information:

• The candidate should have minimum 2 years of experience in EIS Suite Technical.
• This position is based at our Chennai office.
• A 15 years full time education is required.