Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Program Project Management

Good to have skills : NA

Minimum 12 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Role Summary:

The Project Manager is responsible for end-to-end planning, execution, and delivery of IT projects for global clients. The role involves managing scope, timelines, cost, quality, and stakeholder expectations while leading cross-functional teams to deliver business value through technology solutions. Supply chain project execution experience is mandatory along with BlueYonder experience.

Roles & Responsibilities:

• Project Planning & Execution
• Define project scope, objectives, milestones, and success criteria in alignment with client goals.
• Create and maintain detailed project plans, schedules, and resource allocations.
• Ensure timely delivery of project outputs by managing execution across development, testing, and deployment phases.
• Stakeholder Management
• Act as the primary point of contact for clients, internal stakeholders, and vendors.
• Facilitate regular status updates, steering committee meetings, and escalation management.
• Manage stakeholder expectations through proactive communication and transparency.
• Team Leadership
• Lead cross-functional project teams across geographies (onshore/offshore).
• Assign tasks, monitor progress, and resolve delivery blockers.
• Drive team motivation, collaboration, and accountability.
• Risk, Quality & Compliance
• Identify, track, and mitigate project risks and issues.
• Ensure adherence to delivery methodologies (Agile, Waterfall, Hybrid) and quality assurance practices.
• Comply with Accenture's delivery, security, and audit standards.
• Budget & Financial Management
• Manage project budgets, forecasts, and billing schedules.
• Ensure alignment to contractual obligations and deliverables.
• Track financial performance and report variances with mitigation actions.
  
  

Professional & Technical Skills:

• Strong project management and organizational skills
• Proven ability to manage multiple workstreams simultaneously
• Excellent communication, negotiation, and interpersonal skills
• Experience in Agile/Scrum, PMP, or PRINCE2 methodologies
• Proficient in tools like MS Project, JIRA, Confluence, ServiceNow, or Clarity
  
  

Additional Information:

• Bachelor s degree in Computer Science, Engineering, or related field
• Experience delivering projects in Retail, Manufacturing, Supply Chain, or Cloud environments
• Exposure to global delivery models and stakeholder management across time zones