Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Oracle JD Edwards EnterpriseOne Distribution

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Job Title: Senior JD Edwards Sales & Distribution Functional Consultant

Job Summary

Senior Functional Consultant responsible for managing and optimizing end-to-end Order-to-Cash (O2C) and Procure-to-Pay (P2P) processes in JD Edwards. The role focuses on business process design, configuration, and production support, ensuring seamless operations across sales, procurement, inventory, and finance.

Key Responsibilities

End-to-End Process Ownership

Own complete O2C cycle:

Order Entry Fulfillment Shipment Invoicing

Own complete P2P cycle:

Requisition, Purchase Order, Receipt, Voucher/Payment

Ensure smooth coordination between Sales, Procurement, Warehouse, and Finance teams

Core Functional Expertise

O2C (Sales & Distribution)

Sales Order Management

Advanced Pricing (discounts, rebates, pricing rules)

Inventory & Availability

Shipping, Billing, Returns

P2P (Procurement)

Procurement / Purchasing

Supplier & Item Master Management

PO lifecycle management

Receipt routing and matching (2-way / 3-way match)

Business Process Design & Configuration

Translate business needs into functional configurations

Configure:

Order types, line types, next status flows

Pricing schedules and adjustments

Procurement document types and approval flows

Ensure alignment with business controls and compliance

Production Support (AMS / ITIL)

Handle P1/P2 critical issues:

Orders stuck, pricing failures

PO/receipt mismatches, voucher issues

Ensure business continuity with minimal disruption

Perform RCA and implement permanent fixes

Work within ITIL / AMS model (Incident, Problem, Change Management)

Testing & Deployment

Lead UAT and business validation

Support release, deployment, and cutover activities

Stakeholder Management & Communication (Mandatory)

Act as primary functional SPOC

Strong business communication and stakeholder handling is mandatory

Work closely with business users, CNC, and technical teams

Provide clear updates and drive solution alignment

Required Skills (Must Have)

Strong expertise in:

Order-to-Cash (O2C)

Procure-to-Pay (P2P)

Hands-on experience in JDE functional configuration

Strong business communication and stakeholder management

Experience in ITIL / AMS support model (mandatory)