Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Enterprise Network Operations

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous engagement with system performance and user feedback to maintain service reliability and support business continuity effectively.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to ensure timely resolution of system issues.
• Document troubleshooting steps and solutions to build a knowledge base for future reference.
• Assist in the continuous improvement of support processes and tools to enhance service delivery.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Enterprise Network Operations.
• Strong understanding of network infrastructure and protocols.
• Experience in monitoring and managing enterprise-level network environments.
• Ability to analyze and troubleshoot complex network issues effectively.
• Familiarity with network security principles and best practices.
• Skilled in using network management and diagnostic tools.
  
  

Additional Information:

• The candidate should have minimum 2 years of experience in Enterprise Network Operations.
• This position is based at our Bhubaneswar office.
• A 15 years full time education is required.