Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow IT Service Management
Good to have skills : NA
Minimum 2 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with system performance and user feedback to maintain service reliability and support business continuity through timely resolution of technical challenges.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless integration and functionality of business systems.
- Document and communicate findings and resolutions clearly to stakeholders and team members.
- Assist in the development and implementation of process improvements to enhance system stability and user experience.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management.
- Strong problem-solving abilities with a focus on diagnosing and resolving software issues.
- Experience in managing and supporting IT service management platforms and workflows.
- Ability to analyze system logs and performance metrics to identify root causes of incidents.
- Effective communication skills to interact with technical teams and end-users.
- Familiarity with incident management and change management processes within IT service environments.
Additional Information:
- The candidate should have minimum 2 years of experience in ServiceNow IT Service Management.
- This position is based at our Bhubaneswar office.
- A 15 years full time education is required.
