Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Critical Incident Management

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain business continuity and system reliability.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate incident response efforts to minimize system downtime and impact on business operations.
• Mentor junior team members to enhance their problem-solving skills and technical knowledge.
• Facilitate communication between technical teams and stakeholders to ensure clear understanding of issues and resolutions.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Critical Incident Management.
• Strong analytical and problem-solving abilities to diagnose complex system issues.
• Experience in coordinating cross-functional teams during high-pressure incident situations.
• Ability to document incident reports and maintain knowledge bases for future reference.
• Excellent communication skills to effectively liaise with technical and non-technical stakeholders.
• Familiarity with monitoring tools and incident tracking systems to ensure timely detection and resolution.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in Critical Incident Management.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.