Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Incident Management

Good to have skills : NA

Minimum 15 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications. The professional collaborates with different teams to maintain system stability and performance, swiftly addressing any disruptions that may impact business continuity. The position demands vigilance, analytical thinking, and a commitment to delivering reliable support in a fast-paced environment where multiple systems interact and depend on each other.

Roles & Responsibilities:

• Expected to be a SME with deep knowledge and experience.
• Should have Influencing and Advisory skills.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Lead efforts to improve incident response processes and enhance overall system reliability.
• Mentor junior team members to foster skill development and knowledge sharing.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Incident Management.
• Strong problem-solving abilities with a focus on identifying root causes and implementing effective solutions.
• Excellent communication skills to coordinate with cross-functional teams and stakeholders.
• Experience in monitoring and analyzing system performance to anticipate and prevent potential issues.
• Ability to manage multiple incidents simultaneously while maintaining attention to detail and prioritization.
• Familiarity with tools and methodologies used in incident tracking and resolution.
  
  

Additional Information:

• The candidate should have minimum 15 years of experience in Incident Management.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.