Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Microsoft Exchange

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and diagnosing issues across various critical business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of essential applications. The position demands continuous engagement with complex system components to maintain service reliability and support business continuity through timely resolution of technical challenges.

Administer, maintain, and support Microsoft Exchange On-Prem (2019) environment.

Perform mailbox administration, database management, DAG monitoring, and backup/restore operations.

Troubleshoot complex Exchange issues related to:

Mail flow

Client access (Outlook, OWA, ActiveSync)

Certificates and hybrid connectivity

Performance and availability

Manage Exchange upgrades, cumulative updates, and security patching.

Configure and maintain DAGs, transport rules, receive/connectors, and accepted domains.

Monitor Exchange health using native tools and enterprise monitoring platforms.

Support Hybrid Exchange configurations with Exchange Online.

Exchange Online / Microsoft 365

Administer Exchange Online mailboxes, shared mailboxes, and distribution lists.

Support mailbox migrations (on-prem cloud).

Manage mail flow, anti-spam, and anti-phishing policies.

Work with Microsoft 365 security and compliance features as required.

Identity & Integration

Strong integration experience with Active Directory, DNS, and PKI.

Support AAD Connect, directory synchronization, and identity-related issues.

Coordinate with networking, security, and infrastructure teams for issue resolution.

Operations & Support

Provide L2/L3 support for messaging-related incidents and problems.

Create and maintain technical documentation, SOPs, and runbooks.

Engage with Microsoft Support for critical issues.

Required Skills & Experience

Technical Skills

Strong hands-on experience with Microsoft Exchange On-Prem (mandatory).

Good understanding of Exchange architecture and mail flow concepts.

Solid experience with Hybrid Exchange deployments.

Proficiency in PowerShell scripting for Exchange administration and automation.

Strong Active Directory administration skills.

Knowledge of SMTP, DNS, certificates, and networking fundamentals.

Experience in mailbox migrations and coexistence scenarios.

Soft Skills

Strong troubleshooting and analytical skills.

Clear communication and documentation abilities.

Ability to work independently in high-pressure environments.

Good stakeholder and vendor management skills..

Additional Information:

• The candidate should have minimum 3 years of experience in Microsoft Exchange Server.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.