Job Description

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Oracle ADF

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, your day involves acting as a software detective, diligently investigating and resolving issues across various components of essential business systems. You will engage in dynamic problem-solving activities, ensuring the smooth operation and reliability of critical applications. Your role requires a proactive approach to identifying system anomalies and collaborating with different teams to maintain optimal system performance and availability throughout the day.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to ensure timely resolution of application issues.
Document troubleshooting steps and solutions to build a knowledge base for future reference.
Monitor system performance and proactively identify potential areas of improvement.
Assist junior team members by sharing knowledge and providing guidance on complex issues.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Oracle ADF.
Strong problem-solving skills with the ability to analyze and resolve complex application issues.
Experience in debugging and troubleshooting multi-tier applications.
Familiarity with application lifecycle management and support processes.
Ability to work effectively in a collaborative team environment and communicate technical information clearly.
Understanding of software development methodologies and best practices related to application support.

Additional Information: