Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP SCM APO Advanced Planning & Optimization

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system irregularities and delivering timely solutions to maintain smooth operational workflows. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring the reliability and efficiency of critical software applications within the organization.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system challenges and implement effective resolutions.
• Document and communicate findings and solutions clearly to stakeholders to support knowledge sharing.
• Assist in the continuous improvement of support processes to enhance system stability and user satisfaction.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP SCM APO Advanced Planning & Optimization.
• Strong analytical skills to diagnose and troubleshoot complex software issues within supply chain management systems.
• Experience in monitoring and maintaining performance of critical business applications.
• Ability to work with various system components and understand their interdependencies to provide comprehensive support.
• Excellent problem-solving capabilities combined with effective communication skills to liaise with technical and non-technical teams.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in SAP SCM APO Advanced Planning & Optimization.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.