Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Manhattan Active Order Management (MAO)

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and ensuring smooth operation of critical applications. The position demands continuous monitoring, troubleshooting, and collaboration with different teams to maintain system stability and performance, contributing to the overall efficiency of business processes.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to ensure timely resolution of system issues.
• Document findings and solutions to enhance knowledge sharing within the team.
• Assist in the development and implementation of process improvements to prevent recurring problems.
• Support junior team members by providing guidance and sharing expertise.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Manhattan Active Order Management (MAO).
• Strong analytical and problem-solving abilities related to application support.
• Experience in troubleshooting complex software issues within enterprise environments.
• Ability to work with multiple system components and understand their interdependencies.
• Effective communication skills to interact with technical and non-technical stakeholders.
• Familiarity with monitoring tools and incident management processes.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Manhattan Active Order Management (MAO).
• This position is based at our BDC11 - SEZ location.
• A 15 years full time education is required.