Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Ivalua

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous engagement with complex software environments to maintain system reliability and support business continuity through timely and effective problem resolution.

Roles & Responsibilities:

• Ivalua technical SME, client collaboration and strong end-to-end Ivalua SI implementation and AMS programs experience.
• Provide solution architecture expertise to client problems that apply across Source-to-Pay processes of Ivalua modules.
• Coordinate with cross-functional teams to ensure seamless integration and deployment of custom software solutions. Coordinate with global onsite-offshore delivery teams.
• Manage risks, escalations, and dependency resolution.
• Actively engage in solution design, build, testing, cutover, hypercare, and transition to support.
• Ensure compliance with delivery standards and PMO governance.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Ivalua. Ivalua Delivery/Implementation Certification - L1/L2/L3.
• Strong experience in software architecture principles and design patterns relevant to custom software development.
• Experience in managing and leading software development teams through complex project lifecycles.
• Ability to analyze and resolve technical challenges that impact multiple teams and projects.
• Familiarity with performance optimization techniques and scalability considerations in software solutions.
• Excellent communication skills to effectively collaborate with diverse teams and stakeholders.
• Strong expertise in S2P/P2P processes.
• Deep expertise of integrations, middleware, APIs, ETLs and ERP ecosystems.
• 6+ years in enterprise application delivery.
• 3+ years in Ivalua program delivery.
  
  

Additional Information:

• The candidate should have minimum 6 years of experience in Ivalua.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.