Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Edge Computing

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous engagement with system performance and user feedback to maintain service reliability and support business continuity effectively.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to ensure timely resolution of application issues.
• Document and communicate findings and solutions clearly to stakeholders.
• Assist in the development and improvement of support processes and tools.
• Provide guidance and support to junior team members to foster their professional growth.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Edge Computing.
• Strong knowledge of distributed computing architectures and real-time data processing.
• Experience with troubleshooting and diagnosing complex software and hardware interactions.
• Familiarity with network protocols and security considerations in edge environments.
• Ability to analyze logs and system metrics to identify root causes of issues.
• Skilled in collaborating with development teams to implement effective fixes and enhancements.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Edge Computing.
• This position is based at our BDC7B - SEZ office.
• A 15 years full time education is required.