Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Oracle Planning and Budgeting (EPBCS)

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to ensure the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and a commitment to maintaining system reliability and performance in a dynamic environment.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure alignment of support activities with business objectives.
• Mentor junior team members to enhance their technical and problem-solving skills.
• Drive continuous improvement initiatives to optimize support processes and system stability.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Oracle Planning and Budgeting (EPBCS).
• Experience in troubleshooting and resolving complex issues within enterprise planning and budgeting systems.
• Strong analytical skills to diagnose problems and implement effective solutions.
• Ability to work collaboratively with cross-functional teams to address system challenges.
• Familiarity with system monitoring tools and performance tuning techniques.
• Excellent communication skills to document issues and interact with stakeholders.
  
  

Additional Information:

• The candidate should have minimum 7.5 years of experience in Oracle Planning and Budgeting (EPBCS).
• This position is based at our BDC7A - SEZ location.
• A 15 years full time education is required.