Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Genesys Cloud CX

Good to have skills : DevOps

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges, ensuring smooth operation, and maintaining the reliability of critical applications. The position demands continuous engagement with complex systems to provide timely and effective solutions, supporting business continuity and operational excellence.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to improve system performance and reliability through innovative problem-solving.
• Facilitate knowledge sharing and mentoring within the team to enhance overall expertise.
• Coordinate cross-functional communication to ensure alignment on issue resolution and project goals.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Genesys Cloud CX.
• Good To Have Skills: Experience with DevOps.
• Strong troubleshooting skills to diagnose and resolve complex software issues within cloud-based environments.
• Ability to analyze system logs and performance metrics to identify root causes of incidents.
• Experience working with cloud infrastructure and understanding of cloud service models.
• Familiarity with automation tools and scripting to streamline support processes and improve efficiency.
  
  

Additional Information:

• The candidate should have minimum 7.5 years of experience in Genesys Cloud CX.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.