Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP Integrated Business Planning (IBP)

Good to have skills : NA

Minimum 12 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring system reliability and performance throughout the day.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Coordinate cross-functional efforts to streamline issue resolution and improve system efficiency.
• Mentor junior team members to enhance their problem-solving skills and technical knowledge.
• Facilitate communication between stakeholders to ensure alignment on project goals and deliverables.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP Integrated Business Planning (IBP).
• Strong analytical skills to diagnose and troubleshoot complex system issues.
• Experience with system monitoring and incident management tools.
• Ability to interpret technical documentation and translate it into actionable solutions.
• Excellent communication skills to effectively collaborate with diverse teams.
• Capability to manage multiple priorities and work under pressure in a fast-paced environment.
  
  

Additional Information:

• The candidate should have minimum 12 years of experience in SAP Integrated Business Planning (IBP).
• This position is based at our BDC14A - STPI office.
• A 15 years full time education is required.