Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Citrix Virtual Apps and Desktop Administration

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to prioritize and address system issues effectively.
• Mentor junior team members to enhance their technical capabilities and problem-solving skills.
• Ensure documentation of troubleshooting steps and resolutions for future reference and knowledge sharing.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration.
• Experience in managing and maintaining virtual desktop infrastructure environments.
• Strong troubleshooting skills related to application delivery and remote access technologies.
• Knowledge of system performance monitoring and optimization techniques.
• Ability to configure and support Citrix components including delivery controllers, storefront, and virtual delivery agents.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in Citrix Virtual Apps and Desktop Administration.
• This position is based at our BDC7B - SEZ location.
• A 15 years full time education is required.