Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP SuccessFactors People Analytics

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to ensure the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and a commitment to maintaining system reliability and performance in a dynamic work environment.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system issues and implement effective resolutions.
• Document troubleshooting steps and solutions to build a knowledge base for future reference.
• Assist in the continuous improvement of support processes and tools to enhance service delivery.
• Provide timely updates to stakeholders regarding issue status and resolution progress.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP SuccessFactors People Analytics.
• Strong analytical and problem-solving abilities to diagnose and resolve complex software issues.
• Experience with monitoring and maintaining enterprise-level business applications.
• Ability to communicate technical information clearly to both technical and non-technical audiences.
• Familiarity with data analysis and reporting within human capital management systems.
• Capability to work effectively both independently and as part of a collaborative team.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in SAP SuccessFactors People Analytics.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.