Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Incident Management

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and executing change requests to improve system performance and reliability. The position requires close collaboration with external vendors and internal service management teams to analyze issues and implement effective solutions. Additionally, updating and maintaining knowledge base articles is a key part of the daily routine to enhance troubleshooting efficiency and support continuous improvement across the operational environment.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with vendors and internal stakeholders to ensure timely resolution of incidents.
• Oversee the implementation of Requests for Change and ensure compliance with organizational policies.
• Mentor junior team members to support their professional growth and enhance team capabilities.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Incident Management.
• Strong problem-solving skills with the ability to analyze complex technical issues and provide effective solutions.
• Experience in coordinating and managing Requests for Change to minimize operational disruptions.
• Ability to collaborate effectively with cross-functional teams and external vendors to resolve incidents.
• Skilled in maintaining and updating knowledge base documentation to support troubleshooting and knowledge sharing.
• Excellent communication skills to facilitate clear and concise information exchange among stakeholders.
  
  

Additional Information:

• The candidate should have minimum 7.5 years of experience in Incident Management.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.