Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Dynatrace APM
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and analyzing various components of essential business systems. This role requires a proactive approach to identifying issues, investigating root causes, and ensuring the smooth operation of critical applications. The position demands continuous vigilance and collaboration with different teams to maintain system stability and performance, contributing to the overall success of business operations through timely problem resolution and system support.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless integration and support of applications.
- Document and communicate findings and resolutions clearly to stakeholders.
- Assist in the development and improvement of support processes and tools.
- Provide guidance and support to junior team members to foster their growth and development.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Dynatrace APM.
- Strong analytical skills to diagnose and resolve complex application issues.
- Experience in monitoring application performance and identifying bottlenecks.
- Ability to work with log files, trace data, and system metrics to troubleshoot problems.
- Good communication skills to effectively collaborate with technical and non-technical teams.
- Familiarity with incident management and problem resolution methodologies.
Additional Information:
- The candidate should have minimum 3 years of experience in Dynatrace APM.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
