Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Enterprise Network Operations, SD-WAN Implementation

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, we are looking for a highly skilled Technical Lead – Network to lead the design, implementation, and support of enterprise networking, application delivery, and security solutions. The ideal candidate will have extensive hands-on experience with F5 BIG-IP, F5 Distributed Cloud (XC), Routing & Switching, Fortinet SD-WAN, and Cisco Meraki technologies.

This role requires a strong technical leader who can drive architecture discussions, mentor engineering teams, and deliver scalable, secure, and highly available network solutions across enterprise and hybrid cloud environments.

Roles & Responsibilities:

• Technical Leadership
• Lead end-to-end network and security infrastructure projects, including design, deployment, migration, and operational support.
• Provide technical leadership, mentoring, and guidance to engineering and operations teams.
• Participate in architecture reviews and contribute to technology roadmaps.
• Collaborate with cloud, security, infrastructure, and application teams to deliver integrated solutions.
• Act as the highest level of escalation for complex technical issues.
  
  

F5 BIG-IP & Application Delivery

Design, implement, and manage F5 BIG-IP platforms, including:

• Local Traffic Manager (LTM)
• DNS/GTM
• Application Security Manager (ASM/AWAF)
• Access Policy Manager (APM)
• SSL Offloading and Traffic Management
• Configure load balancing, high availability, and application delivery services.
• Perform upgrades, migrations, health checks, and performance optimization.
• Troubleshoot Layer 4–Layer 7 application and network issues.
  
  

F5 Distributed Cloud (XC)

Design and implement F5 Distributed Cloud solutions.

Deploy and manage:

• Distributed Load Balancing
• Multi-Cloud Networking
• Support application modernization and cloud networking initiatives.
• Integrate distributed cloud services with enterprise network and security architectures.
  
  

Routing & Switching

Design, implement, and support enterprise LAN/WAN infrastructure.

Configure and troubleshoot:

• BGP
• OSPF
• EIGRP
• VRF
• MPLS
• VLANs
• STP
• HSRP/VRRP
• Conduct network performance analysis, capacity planning, and optimization.
• Support data center, campus, and branch networking environments.
  
  

Fortinet SD-WAN

• Configure SD-WAN policies, VPNs, application steering, and traffic optimization.
• Integrate security services and branch connectivity solutions.
• Troubleshoot WAN performance and connectivity issues.
  
  

Cisco Meraki

Deploy and manage Cisco Meraki solutions including:

• MX Security Appliances
• MS Switches
• MR Wireless Access Points
• Manage and optimize branch networking through the Meraki Dashboard.
• Implement SD-WAN, wireless, switching, and security solutions.
  
  

Operations & Automation

• Create and maintain High-Level Designs (HLD), Low-Level Designs (LLD), SOPs, and operational documentation.
• Drive network automation initiatives using scripting and automation tools.
• Participate in incident management, root cause analysis, and change management processes.
• Ensure adherence to security, compliance, and operational standards.
  
  

Professional & Technical Skills:

• Strong hands-on expertise with F5 BIG-IP (LTM, GTM/DNS, ASM/AWAF, APM).
• Experience with F5 Distributed Cloud (XC) deployments and operations.
• Advanced knowledge of Routing & Switching technologies and protocols.
• Strong expertise in Fortinet Secure SD-WAN solutions.
• Experience with Cisco Meraki networking solutions.
  
  

Deep understanding of:

• TCP/IP
• DNS
• DHCP
• NAT
• SSL/TLS
• VPN Technologies
• Network Security Concepts
  
  

Preferred Skills

• Cloud networking experience with AWS, Azure, or GCP.
• Experience with Zero Trust and SASE architectures.
• Knowledge of automation tools such as Python, Ansible, Terraform, and REST APIs.
• Experience with network monitoring and observability platforms.
  
  

Preferred Certifications

• F5 Certified BIG-IP Administrator (F5-CA)
• F5 Certified Technology Specialist (F5-CTS)
• F5 Distributed Cloud Certification
• Fortinet NSE / FCP Certifications
• Cisco CCNP Enterprise
• Cisco Meraki Solutions Specialist Certification
• AWS or Azure Networking Certifications
  
  

Additional Information:

• The candidate should have minimum 8-12 years of experience in Enterprise Network Operations.
• This position is based at our Bengaluru office.
• A 15 year full-time education is required.