Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Cloud Based Service Management Process Design
Good to have skills : NA
Minimum 2 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and executing Requests for Change to improve system functionality and updating knowledge base articles to facilitate efficient troubleshooting. Collaboration with external vendors and internal service management teams is essential to analyze issues and implement effective solutions, ensuring continuous service reliability and performance.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in documenting and refining operational procedures to enhance team efficiency.
- Support junior team members by sharing knowledge and providing guidance during problem resolution.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Cloud Based Service Management Process Design.
- Strong understanding of incident and problem management processes within cloud environments.
- Experience in creating and managing Requests for Change to support system improvements.
- Ability to collaborate effectively with vendors and internal teams to resolve technical issues.
- Familiarity with maintaining and updating knowledge base articles to support troubleshooting efforts.
Additional Information:
- The candidate should have minimum 2 years of experience in Cloud Based Service Management Process Design.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
