Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Cloud Infrastructure
Good to have skills : NA
Minimum 2 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues to support business continuity and operational efficiency.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in monitoring system performance and proactively identify potential issues to prevent downtime.
- Support junior team members by sharing knowledge and providing guidance on troubleshooting techniques.
- Participate in the development and improvement of operational processes to enhance service delivery.
- Collaborate with cross-functional teams to ensure seamless integration and support of business systems.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Cloud Infrastructure.
- Strong understanding of cloud service models and deployment architectures.
- Experience with incident management and problem resolution in cloud environments.
- Familiarity with change management processes and documentation standards.
- Ability to work with vendor support teams and coordinate issue resolution effectively.
- Knowledge of monitoring tools and techniques to ensure system reliability.
Additional Information:
- The candidate should have minimum 2 years of experience in Cloud Infrastructure.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
