Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Critical Incident Management
Good to have skills : NA
Minimum 7.5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications that support business continuity. The position demands continuous monitoring, analysis, and collaboration to maintain system stability and performance, often working across different teams to address complex challenges and deliver timely solutions.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve incident response processes and enhance system reliability.
- Mentor junior team members to develop their problem-solving and technical skills.
- Coordinate cross-functional communication to ensure alignment on issue resolution and system updates.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Critical Incident Management.
- Strong analytical skills to diagnose and resolve complex system issues efficiently.
- Experience in coordinating incident response and managing communication during critical outages.
- Ability to work collaboratively with diverse teams to implement effective solutions.
- Skilled in monitoring tools and techniques to detect and prevent potential system failures.
- Excellent problem-solving capabilities with a focus on minimizing business impact.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Critical Incident Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
