Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Dassault Systemes 3DEXPERIENCE ENOVIA Customization

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and delivering timely solutions to ensure smooth and uninterrupted operations. The position demands continuous engagement with complex software environments, requiring adaptability and a keen eye for detail to maintain system integrity and support business continuity effectively.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to gather information and troubleshoot system issues.
• Document findings and resolutions to build a knowledge base for future reference.
• Assist junior team members by sharing knowledge and providing guidance.
• Continuously monitor system performance and recommend improvements to enhance reliability.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Dassault Systemes 3DEXPERIENCE ENOVIA Customization.
• Strong problem-solving skills with the ability to analyze complex software issues.
• Experience working with enterprise-level software systems and understanding their architecture.
• Ability to communicate technical information clearly and effectively to diverse audiences.
• Familiarity with software debugging tools and techniques.
• Capability to work independently while managing multiple priorities in a dynamic environment.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Dassault Systemes 3DEXPERIENCE ENOVIA Customization.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.
  
  

, 15 years full time education