Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Generative AI

Good to have skills : Python (Programming Language), Machine Learning (ML)

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and diagnosing issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and collaborating with different teams to ensure smooth and uninterrupted operations. The position demands vigilance and adaptability to swiftly address challenges that impact critical business functions, ensuring reliability and performance throughout the technology environment.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to escalate and resolve complex technical issues efficiently.
• Document and communicate findings and resolutions clearly to support continuous improvement.
• Assist in the development and refinement of support processes to enhance service quality.
• Provide guidance and support to junior team members to foster knowledge sharing and skill development.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Generative AI.
• Good To Have Skills: Experience with Python (Programming Language), Machine Learning (ML).
• Strong analytical skills to troubleshoot and resolve software issues effectively.
• Ability to work with complex system architectures and understand interdependencies.
• Experience in monitoring and maintaining high availability of critical applications.
• Excellent communication skills to interact with technical and non-technical stakeholders.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Generative AI.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.
  
  

, 15 years full time education