Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Manufacturing Engineering MES

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

Accenture is looking for a skilled Senior Analyst with experience in FAM Loftware and SAP EHS Global Label Management (GLM) to support business-critical labeling and compliance applications. The ideal candidate will have experience working with enterprise labeling platforms, regulatory content management, application troubleshooting, and support processes within a regulated manufacturing environment.

Key Responsibilities

Support and maintain FAM Loftware and SAP EHS GLM solutions used across global manufacturing operations.

Analyze and resolve application defects, incidents, and user-reported issues.

Support configuration, testing, and deployment activities.

Work with business stakeholders to understand requirements and recommend solutions.

Participate in system upgrades, enhancements, and process improvement initiatives.

Ensure adherence to change management and compliance procedures.

Contribute to documentation, knowledge management, and operational excellence activities.

Must Have Skills

FAM Loftware

SAP EHS Global Label Management (GLM)

Functional and Technical Support Experience

ITIL Framework

Change Management

Incident and Problem Resolution

Label Lifecycle Management

Good To Have Skills

SAP S/4HANA

SAP EHS Product Safety

Loftware Spectrum

SAP QM / MM

NiceLabel

ServiceNow

Azure DevOps

SQL

GxP Compliance

Computer System Validation (CSV)

Pharmaceutical Labeling and Packaging Processes

Experience & Qualifications

4–7 years of IT experience.

Experience working with Loftware and SAP EHS GLM solutions.

Understanding of regulatory labeling requirements within Life Sciences organizations.

Bachelor's degree in Engineering, Information Technology, Computer Science, Pharmacy, or equivalent.

Professional Attributes

Strong troubleshooting and analytical skills.

Good verbal and written communication skills.

Ability to work effectively in a global team environment.

Strong focus on quality, compliance, and customer satisfaction.

Preferred Certifications: ITIL Foundation, SAP EHS, Loftware Labeling Solutions, GxP/CSV Training.

, 15 years full time education