Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : O9 Data Integration

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation of critical applications. The position demands collaboration with different teams to maintain system stability and deliver timely solutions that support business continuity and efficiency.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
• Document findings and resolutions to build a knowledge base for future reference.
• Assist in the implementation of system updates and enhancements to improve overall performance.
• Support junior team members by sharing knowledge and providing guidance on technical challenges.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in O9 Data Integration.
• Strong analytical skills to identify root causes of system issues and develop effective solutions.
• Experience with monitoring and maintaining enterprise-level software applications.
• Ability to work with multiple software components and understand their interdependencies.
• Excellent problem-solving skills and attention to detail in diagnosing technical problems.
• Effective communication skills to collaborate with technical and non-technical stakeholders.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in O9 Data Integration.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.
  
  

, 15 years full time education