Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Performance Testing Strategy

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and ensuring smooth operation of critical applications. The position demands continuous monitoring, detailed analysis, and collaboration with different teams to maintain system reliability and performance, contributing to the overall efficiency of business processes.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to ensure timely resolution of application issues.
• Document findings and solutions to support knowledge sharing within the team.
• Assist in the development and improvement of support processes and tools.
• Provide guidance and support to junior team members to foster their professional growth.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Performance Testing Strategy.
• Strong analytical skills to diagnose and troubleshoot complex application issues.
• Experience with monitoring tools and techniques to assess system health and performance.
• Ability to interpret system logs and performance metrics to identify root causes.
• Excellent communication skills to effectively collaborate with technical and non-technical stakeholders.
• Familiarity with software development lifecycle and support methodologies.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Performance Testing Strategy.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.
  
  

, 15 years full time education