Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP FI S/4HANA Accounting

Good to have skills : NA

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to ensure the smooth operation of critical applications. The position demands continuous monitoring, analysis, and collaboration with different teams to maintain system stability and performance, contributing significantly to the overall business continuity and efficiency.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system issues and implement effective resolutions.
• Document troubleshooting steps and solutions to build a knowledge base for future reference.
• Assist in the continuous improvement of support processes and tools to enhance service delivery.
• Provide guidance and support to junior team members to foster skill development and knowledge sharing.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP FI S/4HANA Accounting.
• Strong analytical skills to diagnose and resolve complex application issues.
• Experience with system monitoring and incident management tools.
• Ability to interpret business processes and translate them into technical solutions.
• Good communication skills to effectively interact with technical teams and business stakeholders.
• Familiarity with database concepts and basic troubleshooting techniques.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in SAP FI S/4HANA Accounting.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.
  
  

, 15 years full time education