Application Support Engineer

About us:

Embark on a fintech journey like never before with 5paisa. We&aposre not just redefining finance; we&aposre rewriting the rules. Join us at the forefront of innovation, where your career is a thrilling adventure in the future of fintech. With cutting-edge tech, transparent transactions, and user-centric design, 5paisa is your gateway to a career that&aposs as dynamic as you are. Ready to be a part of the revolution Welcome to 5paisa, where your aspirations meet innovation.

Role Overview:

We are seeking a highly skilled Support Engineer with proven experience in application and production support. The ideal candidate will have strong troubleshooting abilities in .NET and SQL, be proficient in writing complex SQL queries, and possess a deep understanding of stored procedures, including writing and debugging them. This role requires availability for weekend support as per business needs.

Key Responsibilities:

Provide application and production support to ensure the smooth operation of critical systems.

Troubleshoot and resolve technical issues related to .NET applications and SQL databases.

Analyse, write, and debug complex SQL queries and stored procedures to support various business operations.

Collaborate with development and infrastructure teams to address and resolve issues promptly.

Monitor system performance and proactively identify potential issues before they impact the business.

Ensure documentation is up-to-date and accurate, including knowledge base articles for recurring issues.

Participate in on-call rotation, providing support during weekends and after-hours as required by the business.

Communicate effectively with stakeholders, providing regular updates on issue resolution and system status.

Qualifications & Skills:

Proven experience in application support or production support roles.

Strong troubleshooting skills with hands-on experience in .NET and SQL.

Proficiency in writing complex SQL queries and working with stored procedures (writing, debugging, optimization).

Ability to work independently and manage multiple priorities in a fast-paced environment.

Excellent problem-solving skills with a keen eye for detail.

Availability to provide weekend support as per business needs.

Strong communication skills, both verbal and written.

Preferred Qualifications:

Experience in working with CI/CD pipelines and automated deployment processes.

Familiarity with cloud platforms (e.g., Azure, AWS) is a plus.

Prior experience in financial services, healthcare, or e-commerce domains