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Application support
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1. This is a Techno-functional application support role for all 3rd party systems.
2. The role will require the person to communicate (both verbal & written) with external partners, internal users & business verticals for day to day support of systems, data analysis, audit etc.
3. Will be required to monitor, analyze and manage logs to resolve issues, provide RCAs and fixes.
4. Ability to work under pressure
5. Collaborate with cross-functional teams including developers, DBAs, infrastructure, and vendors.
6. Maintain and update support documentation, knowledge base.
7. Monitor and track project progress, identifying and resolving issues and risks.
8. Communicate regularly with stakeholders to report on project status, escalate issues, and manage expectations.
9. Being a financial institution , the applications are available 24X7 hence it is expected that the candidate should be open to work across shifts.
At E4 Softwares, were at the forefront of digital transformation, specializing in AI-driven bespoke solutions that revolutionize business processes. Our cutting-edge approach combines artificial intelligence with deep industry expertise to deliver tailor-made software that addresses the unique challenges of modern enterprises.
With a proven track record of successful implementations, our robust delivery capabilities ensure seamless integration and rapid deployment of complex systems. We pride ourselves on our ability to transform conceptual ideas into powerful, scalable solutions that drive efficiency and foster innovation.
Job ID: 130145575
Skills:
System Monitoring Tools, Debugging, Python Frameworks, incident management processes, performance bottlenecks, Troubleshooting
Skills:
front office support , Monitoring Tools, Splunk, Windows, Swift, Sql, Virtual Environment Management, Financial Applications, MQ Support
Skills:
ticketing systems , REST, Monitoring Tools, Android, Servicenow, Trading Applications, Jira, Json, Http, Ios, S APIs
Skills:
Servicenow, Incident Management, SAP first-level support, ticket monitoring, Email Handling, client communication, phone support
