- Posted 6 hours ago
- Over 100 applicants have applied
Job Description
ob Summary
We are looking for a Support Engineer to provide technical assistance and ensure smooth operation of our web applications. You will be the first point of contact for troubleshooting issues, resolving incidents, and delivering exceptional customer support. This role requires strong problem-solving skills, technical expertise, and a customer-first mindset.
Key Responsibilities
· Provide technical support for web applications to internal teams and external clients.
· Diagnose and resolve application issues, including performance, configuration, and integration problems.
· Collaborate with development and QA teams to escalate and resolve complex issues.
· Monitor application health and proactively identify potential problems.
· Document solutions, create knowledge base articles, and improve support processes.
· Assist with deployments, patches, and version upgrades as needed.
· Ensure compliance with SLAs and maintain high customer satisfaction.
Required Skills & Qualifications
· Strong understanding of cloud platforms (AWS).
· Familiarity with web servers, APIs, and database systems (SQL).
· Experience with ticketing systems (e.g., Jira, ServiceNow) and incident management.
· Basic knowledge of Linux/Unix commands and troubleshooting.
· Excellent communication and problem-solving skills.
· Ability to work in a fast-paced environment and manage multiple priorities.
Nice-to-Have
· Experience with web technologies (HTML, CSS, JavaScript) and HTTP protocols.
· Knowledge of monitoring tools (e.g., Dynatrace).
· Familiarity with security best practices for web applications.
Education & Experience
· Bachelor's degree in computer science, IT, or related field (or equivalent experience).
· 3+ years of experience in technical support or application support roles.
Perks & Benefits
MNC Product Based client
Hybrid
F2F Interview so please apply if available
More Info
About Company
Quess Corp Limited (Quess) is India’s leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions.
We provide a host of technology-enabled staffing and managed outsourcing services across processes such as sales & marketing, customer care, after-sales service, back office operations, telecom operations, manufacturing operations, facilities and security management, HR & F&A operations, IT & mobility services, etc.
Our passion for delivering exceptional services, augmented by proprietary digital platforms, has strongly established our credentials as India’s largest employer in the private sector and the biggest integrated business services provider in the country. With 550,000+ employees spread across 9 countries, we serve over 3,000 clients. We are proud to achieve this success as a 15-year old start-up.