Application Support and Maintenance - Healthcare Provider

. Mandatory Skill Set: Experience working within the Healthcare Provider domain, with a strong understanding of hospital workflows and operational support.

. Incident & Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs perform root cause analysis for recurring issues.
. Application Monitoring & Maintenance: Proactively monitor application health, interfaces, and batch jobs perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams.
. Change & Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning.
. Stakeholder & Vendor Coordination: Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows.
. Compliance & Documentation: Maintain knowledge articles, runbooks, and audit documentation ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements

Skill Description

Skills supporting PACS administration, including DICOM routing, modality worklists, image lifecycle management, and multisite imaging workflows.
Ability to manage advanced visualization and postprocessing systems (e.g., 3D recon, fusion, segmentation, CAD/AI imaging analysis).
Experience integrating radiology modalities (CT, MRI, US, NM) with PACS, VNA, EMR, and diagnostic workstation environments.
Skills supporting image viewers and DICOM utilities, including zerofootprint viewers, QA tools, and study-sharing platforms.
Understanding of radiation dose tracking, imaging protocol management, and compliance tools used in radiology quality workflows. Ability to troubleshoot modality connectivity, HL7/ORM/ORU interfaces, exam routing issues, and radiologist workstation performance.
Experience working with Radiology systems like Life Image LILA, MedRad,Qpath and other similar applications